New Data Plans
Cox added (restored) two new plans: 100 and 150 Mbps. All plans still have 1.25 TB caps.
Package Download Upload 2 Gig 2 Gbps ...
Forum Discussion
I'm not sure why you were told you couldn't switch to Internet Essential tier, Car123. Even though I'm not aware of any limitations, it may be related to the current internet tier to which you currently subscribed. I'd like to check into this further for you! Please email my team at Cox.help@cox.com for further assistance. -Becky, Cox Support Forums Moderator
I think the OP's keyword is "promotion" and it'd make sense for current customers being unable to downgrade into a promotion.
I was just looking for the option to click the plan in my account but it doesn't exist. I'd have to speak with sales.
"There’s only one step for updating your services—chat with us...or chat by phone"
Yuck.
