New Data Plans
Cox added (restored) two new plans: 100 and 150 Mbps. All plans still have 1.25 TB caps.
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Forum Discussion
Current customers beware, the promotion for the essential 100 is false. Cox won't let me change to this plan no matter what I do.
I'm not sure why you were told you couldn't switch to Internet Essential tier, Car123. Even though I'm not aware of any limitations, it may be related to the current internet tier to which you currently subscribed. I'd like to check into this further for you! Please email my team at Cox.help@cox.com for further assistance. -Becky, Cox Support Forums Moderator
I think the OP's keyword is "promotion" and it'd make sense for current customers being unable to downgrade into a promotion.
I was just looking for the option to click the plan in my account but it doesn't exist. I'd have to speak with sales.
"There’s only one step for updating your services—chat with us...or chat by phone"
Yuck.
Does everyone with Essential Classic get a speed increase to 150 Mbps
My mothers is still is at 50 Mbps
- Yes, she may need to manually reboot the modem if it hasn't happened automatically.
Brian
Cox Social Media Support SpecialistI still have the discontinued Premiere HSI 200 Mbps and Cox refuses to let me change it without also changing my entire Bundle. which adds a lot of $$$ to my bill. So frustrated.
Your Mom could probably save some cash by downgrading to the 100 Mbps plan. 100 million bits per second is a lot of data. If your Mom has an older router or device NIC, it may only have a 100 Mbps (Fast Ethernet) port, so she wouldn't get 150 Mbps.
If Cox removes a plan, Cox will automatically switch your plan to whichever plan would lower your bill the least. Meaning, if switching your Mom's plan to 150 would keep her bill unchanged, Cox will switch her to 150; however, the 100 plan may be $10 cheaper.
For example, I was originally on the Cox "Preferred 150" plan. When Cox restructured their plans a few years ago, Cox invented a 200 plan and "grandfathered" me onto this plan without increasing my bill. Nice, huh? However, during their restructuring, Cox had actually reduced the price of the 150 plan by $10. I just thought it was odd the 200 plan was NOT listed on their Speeds and Data Plans...but the 150 plan was still listed. Why'd Cox grandfather me to another plan? Money!
Her Account Page still says 50 Mbps, even though it also says Essential Classic.
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