Anyone else experience this? I contacted support and they said there was an outage, but I've been seeing this message for the last two weeks when I log into COX app. My internet goes up and down. COX reimbursed me a little for lost service. My question is when will this be fixed?? Two weeks of this and no end in sight is crazy sounding to me.
Hi, there. I sincerely apologize for the ongoing issues you're having. I want to help. Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post. I would be glad to look into this for you.
Network Impairment
We've identified a network-impacting event affecting the consistent delivery of service to your home. We know this can be frustrating, but we do appreciate your patience while our teams work to resolve this event.
This is the message I have on my COX app.
