Forum Discussion

Martin314's avatar
New Contributor
4 years ago

Need more upload speed, not more download speed

So on the Cox home page when I log in, there is an ad which says

    Your Services. Your Way.

    No more one-size-fits-all plans. Customize your services to fit your needs.

That's great!  I'm on a 50/3 plan, and while 50 down is PLENTY  (we were automatically upgraded from 30 and didn't have any issues with it being slow), 3Mbps is intolerable for uploading videos.  I literally have to go to work where I can 20Mbps up and it takes me 4 hour, versus at home it usually takes almost 2 days straight.

When I click on the link, I see 150 down for about $6/mo more than I am paying.  Ok, that's about how much more I can afford... anything under $30 more is fine I think. But when I look at the "down" speed it's only 10Mbps, which is too slow!  I already have fast enough down speed, but I would have to upgrade to 940 down in order to get more than 10 up.  What gives?

I inquired about a business about a couple months back and they quoted only about $30 more for 100/20.  So why can't I get a similar deal as a residential customer?

2 Replies

  • ChrisL's avatar
    Former Moderator
    I'll be happy to share your feedback with our product team. In the meanwhile, business services would have more options available if you're wanting plans with more upload and less download capacity.

    • Martin314's avatar
      New Contributor

      Thanks Chris.  I may consider switching to the business side at some point - for the moment it was a bit more of a hassle than I wanted to deal with (the rep wasn't able to tell me if my current modem would be supported, switching from residential to business on the same address is also a bit more of a hassle since you current have service and this blocks some of the automation in getting things set up, etc.) and with a two year contract I'm not sure yet how long I'll be at my current address.