Forum Discussion
RegularCustomer
3 years agoNew Contributor
I took so many screenshots, I gathered common issues:
Common downed channels:
* 783000000Hz
* 789""
* 795""
* 801
* 807
* 813
* 819,825,831,
* (channels between above and below are usually up, but ~28 SNR)
* 939,945,951,967,963,969
* 3000 (ODFM PLC)
In each case, SNR for all other downstream channels below 28, from 45 typical. Listed channels above all stuck at 0 SNR
RegularCustomer
3 years agoNew Contributor
So frustrating when I need to reset my modem 4 times to watch a single movie over 2 days.
- RegularCustomer3 years agoNew Contributor
For future reference, emailing Cox at the provided email address was much more successful in getting a response (as opposed to the Tier-1 call-center people who just say it's my fault/problem). I emailed I was going to pull the cable from the box to the street if they didn't respond.
- JonathanJ3 years agoFormer Moderator@RegularCustomer
Glad to hear we were able to assist you when emailing our social media team. Please reach out anytime.
Jonathan J
Cox Moderator
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