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Katdizzle's avatar
Katdizzle
New Contributor

My house was broken into and my modem was stolen. Cox says I have to pay for it? Is that true?

The modem, among other items, was stolen and Cox told me to file a claim with my home owners insurance. I rent and don't have rental insurance. What can I do?

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  • Bruce's avatar
    Bruce
    Honored Contributor III

    What I would do...no guarantees...is go to your Solution Store with Police Report in-hand and explain your situation.  The rep may issue a replacement and you'd just continue your rental fee.  If not, purchase you own modem but ensure it's listed on the list of Cox list of allowed modems.