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WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor II
2 months ago
Solved

Cox certified modem page broken.

I was wondering if a moderator could let someone who handles the website for Cox compatible modems know that since the redesign of the page, some links don't work. For example, the link for the CGM4981(https://www.cox.com/residential/support/technicolor-cgm4981.html) redirects to https://www.cox.com/residential/support/home.html. Other models also redirect to that site.

Not only that, but there are some mistakes with the compatible internet packages listed to the TG4482. The fiber version is listed for up to 2Gbps, but when you click on the link, it only shows 1Gbps. There are two things wrong with this. First, the fact that they don't match. Which is correct? Second, the TG4482 is only good up to 1Gbps with fiber, because the 2.5Gbps port on the gateway is used for WAN, so the other ports(that are 1Gbps) are used for LAN, limiting the speed. However when used for cable/HFC, the coaxial port is for WAN, leaving the 2.5Gbps port capable of LAN to connect to a PC. So if anything, the fiber version should be limited to 1Gbps and the DOCSIS 3.1 one should be capable of up to 2Gbps.

  • Hi WiderMouthOpen. We appreciate you bringing this to our attention. We will get this information forwarded to the appropriate department. 

  • Hi WiderMouthOpen. We appreciate you bringing this to our attention. We will get this information forwarded to the appropriate department. 

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor II

      Thank you. It's only a issue because those sites are useful for supporting the individuals gateway models. Like their lights, ports, and capabilities.