My emails are all being marked as spam and so are everyone on my account. For 6 months I have been forwarding every single one to thisisnotspam@cox.net. When will this be fixed?!

Question

My emails are all being marked as spam and so are everyone on my account.&nbsp; For 6 months I have been forwarding every single one to thisisnotspam@cox.net, hundreds of them.&nbsp; When will this be fixed?!&nbsp; I keep opening a ticket and it keeps getting closed.&nbsp; My board members and other important contacts are not receiving my emails.&nbsp; I've turned off all my own spam filters incoming for the same reason: legitimate emails, even those that fall under my own account, are being marked as spam.&nbsp; When will there be a real resolution to this?&nbsp; I am&nbsp;seriously looking into changing providers for all my services currently provided by Cox because of the hours of time wasted and the lack of resolution.

becky · Answer

Hi LauraBee, I believe Lisa may have been thinking about the options available when using an email client. When using Webmail, the only option is "Mark as spam." Your issue--all incoming and outgoing email labeled as spam--is a bit more complex, so an escalation ticket was submitted to our email administrators. I've asked for an update and will let you know as soon as we receive further details. -Becky, Cox Support Forums Moderator

lisah · Answer

Hi LauraBee. I can understand your frustration. Instead of sending them to thisisnotspam@cox.net, try to mark each one as not spam and see if that helps. If not, we may need to further investigate. Thanks, Lisa - Cox Support Forums Moderator

laurabee · Answer

I usually use outlook or my phone rather than the web interface, but I have also tried your suggestion.&nbsp; This has been an ongoing problem for 6 months.&nbsp; I have been escalated to Tier 3 several times, but my case keeps getting closed without resolution and without contacting me.

laurabee · Answer

Hi Lisa, I haven't been able to get into the browser based email interface at all this morning.&nbsp;&nbsp;

becky · Answer

Hi LauraBee, there is a known issue affecting Cox Webmail this morning. Instead of trying to access Webmail with a shortcut or saved URL, a suggested workaround is to log into your Cox account  at www.cox.com/resaccount/home.cox and then click the envelope icon. -Becky, Cox Support Forums Moderator

Forum Discussion

My emails are all being marked as spam and so are everyone on my account. For 6 months I have been forwarding every single one to thisisnotspam@cox.net. When will this be fixed?!

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