My emails are all being marked as spam and so are everyone on my account. For 6 months I have been forwarding every single one to thisisnotspam@cox.net. When will this be fixed?!

I usually use outlook or my phone rather than the web interface, but I have also tried your suggestion.  This has been an ongoing problem for 6 months.  I have been escalated to Tier 3 several times, but my case keeps getting closed without resolution and without contacting me.