Forum Discussion

LauraBee's avatar
LauraBee
New Contributor
7 years ago

My emails are all being marked as spam and so are everyone on my account. For 6 months I have been forwarding every single one to thisisnotspam@cox.net. When will this be fixed?!

My emails are all being marked as spam and so are everyone on my account.  For 6 months I have been forwarding every single one to thisisnotspam@cox.net, hundreds of them.  When will this be fixed?! ...
coxsupport
spam spamreport
thisisnotspam
LisaH's avatar
LisaH
Moderator
7 years ago
Hi LauraBee. I can understand your frustration. Instead of sending them to thisisnotspam@cox.net, try to mark each one as not spam and see if that helps. If not, we may need to further investigate. Thanks, Lisa - Cox Support Forums Moderator
LauraBee's avatar
LauraBee
New Contributor
7 years ago

Hi Lisa, I haven't been able to get into the browser based email interface at all this morning.  

  • Becky's avatar
    Becky
    Moderator
    7 years ago
    Hi LauraBee, there is a known issue affecting Cox Webmail this morning. Instead of trying to access Webmail with a shortcut or saved URL, a suggested workaround is to log into your Cox account at www.cox.com/resaccount/home.cox and then click the envelope icon. -Becky, Cox Support Forums Moderator
    • LauraBee's avatar
      LauraBee
      New Contributor
      7 years ago

      There is no "this is not spam" selection, Lisa or Becky that I can see.  Not in the drop down menu either.

      • Becky's avatar
        Becky
        Moderator
        7 years ago
        Hi LauraBee, I believe Lisa may have been thinking about the options available when using an email client. When using Webmail, the only option is "Mark as spam." Your issue--all incoming and outgoing email labeled as spam--is a bit more complex, so an escalation ticket was submitted to our email administrators. I've asked for an update and will let you know as soon as we receive further details. -Becky, Cox Support Forums Moderator