Forum Discussion

LauraBee's avatar
LauraBee
New Contributor
7 years ago

My emails are all being marked as spam and so are everyone on my account. For 6 months I have been forwarding every single one to thisisnotspam@cox.net. When will this be fixed?!

My emails are all being marked as spam and so are everyone on my account.  For 6 months I have been forwarding every single one to thisisnotspam@cox.net, hundreds of them.  When will this be fixed?! ...
coxsupport
spam spamreport
thisisnotspam
LauraBee's avatar
LauraBee
New Contributor
7 years ago

Hi Lisa, I haven't been able to get into the browser based email interface at all this morning.  

Becky's avatar
Becky
Moderator
7 years ago
Hi LauraBee, there is a known issue affecting Cox Webmail this morning. Instead of trying to access Webmail with a shortcut or saved URL, a suggested workaround is to log into your Cox account at www.cox.com/resaccount/home.cox and then click the envelope icon. -Becky, Cox Support Forums Moderator
  • LauraBee's avatar
    LauraBee
    New Contributor
    7 years ago

    There is no "this is not spam" selection, Lisa or Becky that I can see.  Not in the drop down menu either.

    • Becky's avatar
      Becky
      Moderator
      7 years ago
      Hi LauraBee, I believe Lisa may have been thinking about the options available when using an email client. When using Webmail, the only option is "Mark as spam." Your issue--all incoming and outgoing email labeled as spam--is a bit more complex, so an escalation ticket was submitted to our email administrators. I've asked for an update and will let you know as soon as we receive further details. -Becky, Cox Support Forums Moderator
      • LauraBee's avatar
        LauraBee
        New Contributor
        7 years ago

        thank you!  extremely frustrated at the moment.  I'm at a conference having other tech issues and your browser based email server is down again and I cannot send from my cox addresses for some reason so I am having to send business emails using my personal gmail account.