LowTide
2 years agoNew Contributor II
Motorola MB8600 Issues
I have called Cox a couple times, I have a tech scheduled to come out in 2 days. We have had a lot of service outages over the last 2 weeks.
I have been having issues from around 3-5pm every day for over a month, just disconnects for 3-5 minutes them comes back up. Will do that multiple times a day.
Doesn't seem to be equipment related, but wanted to see what is the latest firmware for the Motorola MB8600? This is what my modem is saying and some error logs below.
Cable Specification Version | DOCSIS 3.1 |
Hardware Version | V1.0 |
Software Version | 8600-19.3.15 |
Cable Modem MAC Address | 00:40:36:4F:29:26 |
Cable Modem Serial Number | 3348-MB8600-0697 |
CM Certificate | Installed |
Prod_19.3_d31 |
20:00:19 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=00:40:36:4f:29:26;CMTS-MAC=d4:ad:71:0d:b5:5c;CM-QOS=1.1;CM-VER=3.1; |
Mon Sep 4 2023 | ||
20:00:22 | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=00:40:36:4f:29:26;CMTS-MAC=d4:ad:71:0d:b5:5c;CM-QOS=1.1;CM-VER=3.1; |
Mon Sep 4 2023 | ||
20:00:22 | Critical (3) | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=00:40:36:4f:29:26;CMTS-MAC=d4:ad:71:0d:b5:5c;CM-QOS=1.1;CM-VER=3.1; |
Mon Sep 4 2023 | ||
20:00:28 | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=00:40:36:4f:29:26;CMTS-MAC=d4:ad:71:0d:b5:5c;CM-QOS=1.1;CM-VER=3.1; |
Mon Sep 4 2023 | ||
20:00:28 | Critical (3) | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=00:40:36:4f:29:26;CMTS-MAC=d4:ad:71:0d:b5:5c;CM-QOS=1.1;CM-VER=3.1; |
Mon Sep 4 2023 | ||
Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=00:40:36:4f:29:26;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
Time Not Established | Critical (3) | Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=00:40:36:4f:29:26;CMTS-MAC=d4:ad:71:0d:b5:5c;CM-QOS=1.1;CM-VER=3.1; |
Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=00:40:36:4f:29:26;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1 |