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Motorola MB8600 Issues
I have called Cox a couple times, I have a tech scheduled to come out in 2 days. We have had a lot of service outages over the last 2 weeks. I have been having issues from around 3-5pm every day for over a month, just disconnects for 3-5 minutes them comes back up. Will do that multiple times a day. Doesn't seem to be equipment related, but wanted to see whatis the latest firmware for the Motorola MB8600? This is what my modem is saying and some error logs below. Cable Specification Version DOCSIS 3.1 Hardware Version V1.0 Software Version 8600-19.3.15 Cable Modem MAC Address 00:40:36:4F:29:26 Cable Modem Serial Number 3348-MB8600-0697 CM Certificate Installed Prod_19.3_d31 20:00:19 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=00:40:36:4f:29:26;CMTS-MAC=d4:ad:71:0d:b5:5c;CM-QOS=1.1;CM-VER=3.1; Mon Sep 4 2023 20:00:22 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:40:36:4f:29:26;CMTS-MAC=d4:ad:71:0d:b5:5c;CM-QOS=1.1;CM-VER=3.1; Mon Sep 4 2023 20:00:22 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=00:40:36:4f:29:26;CMTS-MAC=d4:ad:71:0d:b5:5c;CM-QOS=1.1;CM-VER=3.1; Mon Sep 4 2023 20:00:28 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:40:36:4f:29:26;CMTS-MAC=d4:ad:71:0d:b5:5c;CM-QOS=1.1;CM-VER=3.1; Mon Sep 4 2023 20:00:28 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=00:40:36:4f:29:26;CMTS-MAC=d4:ad:71:0d:b5:5c;CM-QOS=1.1;CM-VER=3.1; Mon Sep 4 2023 Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=00:40:36:4f:29:26;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=00:40:36:4f:29:26;CMTS-MAC=d4:ad:71:0d:b5:5c;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=00:40:36:4f:29:26;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1“What’s UP?” Problems since new firmware push for MB8600: 8600-19.3.15; VERY SLOW UPLOAD SPEEDS, plus broken modem admin utility/GUI
“What’s UP?” Problems since new firmware push for MB8600: 8600-19.3.15; VERY SLOW UPLOAD SPEEDS, plus broken modem admin utility/GUI Anybody else with an MB8600 notice very low upload speeds these past fee weeks? (Especially since the push of 8600-19.3.15?) Plus, 0 up on OFDMA, 1 down on OFDM. Acquire DS channel: 849000000 Hz. In re: the admin utility/GUI (192.168.100.1 ... THE EVENT LOG IS MISSING(?!!)... the complete list of channels is missing... the log out function is missing, etc. Anybody else with these issues? I’ve factory reset using the admin web utility/GUI, I’ve hard reset using the paper clip in the reset button on the back of the device, I’ve Cox modem reset, I’ve rebooted using the modem web admin utility, I’ve rebooted using the on/off button, I’ve power cycled by unplugging, I’ve unplugged the coax and plugged back in, etc... I’m in the New Orleans, LA market. THANK YOU!!
