We have Gigablast and have just upgraded both our modem and router.
\n\nI am kind of lost with what to do currently. I have seen people file FCC complaints with some success. But certain applications are just unusable with the jitter and packet loss I am getting.
\n\nThank you!
","kudosSumWeight":0,"postTime":"2021-03-18T21:13:21.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:jitter","text":"jitter","time":"2023-09-11T01:27:24.846-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:packet loss","text":"packet loss","time":"2023-09-11T01:26:52.638-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:ping","text":"ping","time":"2023-09-11T01:26:48.016-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDQ","node":{"__typename":"Tag","id":"tag:ping plotter","text":"ping plotter","time":"2023-09-11T01:27:55.132-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDU","node":{"__typename":"Tag","id":"tag:san diego","text":"san diego","time":"2023-09-11T01:26:47.866-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:129250_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2488},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"Hey there! I have been having severe packet loss and lag in games lately and noticed my ping spiking quite a bit. I contacted Cox, and I was told everything looked fine on my end and the node in my neighborhood was overloaded because of COVID. I had a tech come out about a month ago and he reiterated the overloaded node issue and installed an attenuator on our line.
\nI followed up with COX about a week ago and they sent out a supervisor who just knocked on the door, said the same thing about the overloaded node, and left. Didn't make any changes or attempt to do any diagnostics. They said they split my node on Friday, but I am still seeing a lot of issues.
\nI just ran some of my own diagnostics and found some interesting info. I ran pingplotter and MTR on Google and EAs servers (I mostly play Apex Legends). I discussed the results with some more technical friends who believe it might not just be a local issue but rather peering congestion between COX and Zayo. Please see the images below.
\nhttps://ibb.co/ThD2R7Z
https://ibb.co/ysC10pt
https://ibb.co/BsY2G3Z
https://ibb.co/8BH34rC
We have Gigablast and have just upgraded both our modem and router.
\n\nI am kind of lost with what to do currently. I have seen people file FCC complaints with some success. But certain applications are just unusable with the jitter and packet loss I am getting.
\n\nThank you!
"},"Conversation:conversation:129250":{"__typename":"Conversation","id":"conversation:129250","solved":false,"topic":{"__ref":"ForumTopicMessage:message:129250"},"lastPostingActivityTime":"2021-03-20T12:15:04.000-07:00","lastPostTime":"2021-03-20T12:15:04.000-07:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:129250":{"__typename":"ModerationData","id":"moderation_data:129250","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:129250_1":{"__typename":"Revision","id":"revision:129250_1","lastEditTime":"2021-03-18T21:13:21.000-07:00"},"ForumReplyMessage:message:129251":{"__typename":"ForumReplyMessage","id":"message:129251","conversation":{"__ref":"Conversation:conversation:129250"},"author":{"__ref":"User:user:18280"},"revisionNum":1,"uid":129251,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:internet"},"subject":"Re: Lots of Jitter, Tons of Packet Loss","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:129251"},"parent":{"__ref":"ForumTopicMessage:message:129250"},"body":"Same exact issue here I even upgraded my modem and router and was told the same exact thing even with 7 or so techs coming out to \"help\" me. Looks like cox is giving customers the run around instead of making any serious improvements or changes to the network. The COVID Congestion issue is most likely a factor but considering the pandemic has been going on for a year now and the amount of people actually staying at home is far less now I feel this is a go to excuse instead of them actually taking a deeper look and finding a solution since its easy to just blame a pandemic they cant control. Regardless of if it helps I would strongly suggest making an FCC report about this since its the only thing that can be done to hold cox accountable.
","body@stringLength":"784","rawBody":"Same exact issue here I even upgraded my modem and router and was told the same exact thing even with 7 or so techs coming out to \"help\" me. Looks like cox is giving customers the run around instead of making any serious improvements or changes to the network. The COVID Congestion issue is most likely a factor but considering the pandemic has been going on for a year now and the amount of people actually staying at home is far less now I feel this is a go to excuse instead of them actually taking a deeper look and finding a solution since its easy to just blame a pandemic they cant control. Regardless of if it helps I would strongly suggest making an FCC report about this since its the only thing that can be done to hold cox accountable.
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