Forum Discussion

Joe_H_'s avatar
Joe_H_
New Contributor
5 years ago

Losing internet connection when printing

Earlier this year, I upgraded my Cox service to include telephone and was issued an Arris TM3402A modem. Every time I use my printer, whether to print, scan, or copy, the modem loses its internet connection. The printer was originally connected wirelessly, so I disabled the wifi connection and connected it directly to a computer, but that didn't solve the issue. I recently got a new printer, but the problem continues. I reboot the modem and everything is fine until the printer powers up. Does anyone have a similar issue? Are there any suggestions/solutions out there? Thanks!

 

   

connection loss
  • Bruce's avatar
    Bruce
    Honored Contributor III
    5 years ago

    It may not be taking down your Internet service but instead your personal network.

    You have a separate router connected off the Arris TM3402A?

    • Joe_H_'s avatar
      Joe_H_
      New Contributor
      5 years ago

      Hi Bruce. I have a separate router, but wifi connectivity (with no internet) remains. As soon as I reboot the modem (not the router) internet connectivity returns.  

  • Allan's avatar
    Allan
    Moderator
    5 years ago
    Hello Joe. Does the lights on the modem change when this issue happens? -Allan, Cox Support Forums Moderator.
    • Joe_H_'s avatar
      Joe_H_
      New Contributor
      5 years ago

      Hi Allan. The lights on the modem do not change, but the internet connection light on the router goes out. I still have wifi connectivity through the router, but no internet. As soon as I reboot the modem (not the router) internet connectivity returns.