Forum Discussion

lsu122001's avatar
lsu122001
New Contributor
3 months ago

Lose internet connection since upgrade

Both my partner and I have tried to contact Cox to either have a tech out or just speak to a real person. Ever since the upgrade in my area was performed (which was followed by multiple outages), we lose connection often and sometimes multiple times a day. He works from home and i occasionally do. This is causing issues with our jobs and frankly our relationship. I would like someone from Cox to address this problem - do they know why this keeps happening, what are they doing about it, when will it be resolved…

A lot of my job is customer service related and not being able to have my concerns addressed with an actual person is poor customer service in my opinion. Tired using Oliver who just connected with someone named Jagadeeshwar who obviously was using a script and typed the same response over and over again - and couldn’t even get my name right.

will be researching other providers while I see if anyone responds 

  • RaquelD's avatar
    RaquelD
    Moderator
    3 months ago

    Hello. I am terribly sorry that you have been having intermittent services and have yet to have any resolution through representatives. We would like to help in getting this resolved. Please email your name and address to cox.help@cox.com with a link to this thread so that we can get started. If you have any trouble there you can also reach us on Twitter/X CoxHelp or on Facebook. We are also available 24/7 at 1-800-234-3993. Thank you for reaching out so that we are made aware of the trouble you have been facing. We appreciate you choosing to use Cox for your services and will do all we can to make this right.