Forum Discussion

DNathing's avatar
DNathing
New Contributor
5 months ago
Solved

Large number of Uncorrectables causing internet to be basically unusable.

This is what I have been experiencing for the past few weeks and don't know what's wrong or what could be wrong. I do not have splitters/amplifiers installed and I have replaced the cable that go...
packet loss
  • WiderMouthOpen's avatar
    WiderMouthOpen
    5 months ago

    If you have a direct connection then you need a technician. Signal levels are pretty bad. Your SNR should be above 36. When was the last time you had a technician out?

  • Shaun_A's avatar
    Shaun_A
    5 months ago

    WiderMouthOpen, unfortunately we cannot see the signal that is on the outside of the home.  We can see the signal as it hits the modem during a query. A field technician would definitely be needed to check any further.

DNathing's avatar
DNathing
New Contributor
5 months ago

I'd also like to know if I were to get a technician out to fix this what are the chances I will have to pay a fee?

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor
    5 months ago

    My question was directed at the moderator. As for charges, there's only one if the problem is inside the house which is unlikely considering you have a direct connection. If you're worried, you can get Cox complete care which covers it.

    • Shaun_A's avatar
      Shaun_A
      Moderator
      5 months ago

      WiderMouthOpen, unfortunately we cannot see the signal that is on the outside of the home.  We can see the signal as it hits the modem during a query. A field technician would definitely be needed to check any further.

      • WiderMouthOpen's avatar
        WiderMouthOpen
        Esteemed Contributor
        5 months ago
        Shaun_A wrote:

        unfortunately we cannot see the signal that is on the outside

        That is too bad. When I worked there, we could. Not outside but other people's modems on the street, which give you a idea of the signal in general. I know you have changed software but I thought that software would have similar features.