Forum Discussion
I am having the same issue is whether having come into signing a two-year contract for their giga blast. It's actual speeds is running right now something between 70 Mbps to 110 Mbps, the highest of everything it has been about 170 Mbps. I think they got me on a bait and switch because I was paying $91.83 for their preferred 150 if I would lock into a two-year contract at the same price. What they didn't tell me was that the preferred 150 had been reduced to $53.99. At the time they supposedly installed a giga blast I inquired as to whether or not they didn't need to change the modem. Was assured that the one I had was what was required and all they had to do was throw a switch or something and am good to go. In cruising through their blog now I see they say that a panoramic Wi-Fi gateway for an additional $12 per month or something like that is the recommended equipment. We used to have spectrum and occasionally would have some issues but nothing even close to this.
I completely understand your frustration and how much the service is devalued when not working properly. I'm here to help. This appears as if you may need someone to look into your account. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S.
Cox Support Forum Moderator
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