Forum Discussion

St8kout's avatar
St8kout
New Contributor III
3 years ago

Is there a 90 day limit on storing emails?

I've had the same Cox email since around 2012, (Cox made me set up as a new customer when I moved to Nevada, even though I was with them for some 20 years in Louisiana.) Fairly recently had to do a fresh install of Win10 and after reinstalling my email program (Thunderbird) I only seem to be allowed to see my last 90 or so emails. that limit is also suddenly imposed on my iPhone and iPad. It used to be some 2500 emails. From what I can tell, any emails older than 90 days are vanishing.

According to the email data bar I'm only using fraction of the 2GB allowed. I used to be able to see emails from a few years ago, but now it's only from the last 3 months. The 'Archived' folder is empty, and I also emptied trash and junk folders.

Is there a way to access my old emails, as sometimes I need them to reference a date on a purchase, a subscription, or whatever.

4 Replies

  • Bruce's avatar
    Bruce
    Honored Contributor III

    If configured for IMAP, where are the other 2400 email...in folders other than your webmail Inbox?

  • Hey, St8kout. If the mail messages were downloaded to Thunderbird and stored locally, then the mails may have been lost when the program was uninstalled. If you do not see them via Webmail anymore, that is likely what happened. If the mails were removed from the server via IMAP or POP and the program told the the server to remove the mails, then we likely would no longer have a copy of the mail. I sincerely apologize for the inconvenience this may cause. 

    Chris

    Cox Support Forums Moderator

    • St8kout's avatar
      St8kout
      New Contributor III

      Okay, but why did they vanish from my iPhone and iPad? I had +2500 emails on them, according to the inbox count. Now it's only 100. 

  • St8kout's avatar
    St8kout
    New Contributor III

    Followup:

    My MacBook Air suddenly shows 7248 emails while my Iphone, Ipad, and PC only show 93 total. I don't know what's going on.