We have been having problems with our internet. It keeps going out and usually in the middle of a very good program. I keep resetting the modem, and cable boxes but the problem persists. I feel as though coming back to cox was a mistake and should leave to another company. This is frustrating. I pay my bill on time but am not receiving guaranteed service I was promised. This is very frustrating!
Hello, Lesrob122. I'm sorry to hear you're experiencing so much trouble with your connection. I understand the importance of reliability and would like to help. It is possible we may need to schedule a technician to address the issue. I'd like the opportunity to assist you; however, the public forum isn't suited to protect the personal information I will need to do so. Please reach out to us on Twitter at, https://twitter.com/CoxHelp visit us on Facebook at https://www.facebook.com/coxcommunications, or email us at Cox.Help@cox.com. In private communication, please include your full name, complete address, and details of the issue as this message will not be connected to the communication unless you include the link to it. I will leave this post open for now so the community can also engage.
What model equipment do you have? How is the coax run to the different outlets in your house? When did the problem start and anything happen around then?
