Forum Discussion
- CarolLMFormer ModeratorHi there, we understand how frustrating it can be when your service isn't working as it should. We want to get to the bottom of your service issues and we definitely don't want to lose you as a customer. Please send us a Facebook private message, Twitter direct message, or email to cox.help@cox.com and include a link to this post. We'd like to take a look at your account and your equipment to work this matter to a resolution. -Thanks, Carol
- Dissatisfied_C1New Contributor
When I speed test, if my put my ear to my router, I can here like a static noise coming from my modem/router. Only during the speedtest. What might this mean?
- KevinM2Former ModeratorHello, we are not certain why the equipment is producing a static noise when performing a speed test. I reviewed your modem, and I am detecting some potential signal issues. Please check to ensure that all cables are tightly secured and free of damage. This includes any splitters or amplifiers you may have as well. For further assistance, we encourage you to reach out to us. -Kevin M. Cox Support Forum Moderator
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