Internet problem escallation
I wanted 1 Gig internet. I went to the Cox store and got the Cox modern / router. After install, my speeds were brutally slow. Cox decided that there was a physical problem with the Cable. they came out and ran a new piece under the street and replace the cable into the house. Then I get charged $100 for cox to replace their own hardware. the tech even tried a replacement modem. still it was 60% slower than advertised. Anyway I digress, speed with ethernet hard wire 105mbps, with wifi 305mbps. when i call all i get is everything is good.......UGH!!!!!!!!!!!!!!!!!!!!!!!
Cox likes to tell me what I can do to fix such as take the router in and get a replacement. I pay for service, in this case $100 that was never disclosed to me (surprise!)
Canned responses and deflection does not solve my service issues. I need someone that can take action.