Forum Discussion

BargainBetty's avatar
New Contributor
4 years ago

Internet outage

Going on a more than a week with no internet in the 73114. No time frame when it will be back on.  I had it the entire time the storm came and left. Interfering with work and school.  When will this be resolved? I haven't seen 1 cox truck in the area. Not a good look when you've been a customer for 18 years and AT&T has their customers up and going. 

1 Reply

  • JonathanJ's avatar
    Former Moderator

    We understand how frustrating this has been and apologize that you are without service. Although you have power in your home, the Cox engineering equipment in your area may still be without commercial power. For safety reasons, once power has been restored, Cox must receive clearance from the power company before we can bring our equipment back online. Please know we are doing everything we can to speed up this process and restore services for all our customers. Once the field technicians have an ETR it will be posted on and the cox app. For more information, please visit

    Jonathan J
    Cox Moderator