Off and on for about the past several weeks, my 1Gb internet service has been going out. It usually happens after midnight and 12:30 AM, usually lasting for several hours. All of the coaxial cable in my home is fairly new, as is Arris SB8200 Cable Modem, which I own, and my Linksys Mesa Wifi 5 - 3 Band Router. One night I had stayed up late to see if the internet would come back up. I finally went to bed at 3:00 AM, and the service was still offline.  I have called your tech support before, I believe about 2 months ago, but I got level 1 personnel, who read off the standard flowchart. After the calls, the outages stopped for several weeks, then started back up again. For the record, I never had this kind of problem with the slower internet service, that also utilized the same modem I am currently using.

Today, there was a Cox tech in the neighborhood, not a contractor, but a Cox employee. I thought he might be doing repairs in the area to the distribution boxes, but he was doing a home install. I told him about the problem and he stated that YES, Cox has been having problems with the Modems that Cox rents to their customers, doing exactly what I described, usually going offline after midnight. He stated that he was not aware of any other modems doing it, but that I should contact Cox about the issue.

I am retired, and often stay up late at night watching shows and movies through various streaming services. Very annoying when my internet service suddenly goes out halfway through a movie or a show. I would also like to see this problem get rectified once and for all. Fiber internet is coming online to my area very soon, as the cables have already been installed in the neighborhood. I would hate to have to switch as I've been a Cox customer for several decades now, but I'm not going to be for much longer if this disruption to service continues unabated. I expect some credit on my bill as well.