Internet Outage in 85204 Area!
Off and on for about the past several weeks, my 1Gb internet service has been going out. It usually happens after midnight and 12:30 AM, usually lasting for several hours. All of the coaxial cable in...
Forum Discussion
superdadtim Hi, thanks for reaching out to us here. I'd be more than happy to look into this for you. Please send an email to cox.help@cox.com and include your full name and address along with a link to this forums post.
Having the same issue. More than 18 hours without service now.
Hello daniellealh. I am sorry for the service issues you are experiencing. We strive to ensure our service remains reliable and operates properly at all times for our customer's needs. Can you send us an email to Cox.Help@cox.com with your full name and complete address? I would like to investigate this issue for you.
Stephanie, ran a speed test this morning. This is how it should be ALL OF THE TIME. Obviously my connection at my home is good and my equipment is working properly. Since your tech stated that the same problem that I described to him and here on this forum is happening quite a bit elsewhere, the problem is with Cox, so I would appreciate Cox taking that approach, and forego the level 1 nonsense. Also, some months back I contacted Arris tech support. They ran a check of my modem and stated the settings that Cox programs into the modem's firmware are not what they should be. Neither Arris tech support or myself are able to change the firmware settings, as it can only be done by Cox. FYI.
