Internet Outage Everyday and Night at the Sametime
Everyday between 4-7 and 9-11 my internet goes out. This is a inconvenience as I have to work from home. I called and asked why the service was out. I went through the same steps I did on my own and still nothing happened. The rep then states that I have to pay to have a tech come out and see what's wrong. The problem isn't the equipment as I've purchased new equipment.
Why does Cox offer service that doesn't work properly then charge the customer to find out why they haven't invested in repairing wires in areas they've never fixed before?