Forum Discussion

lrios80's avatar
lrios80
New Contributor
7 years ago

Internet keeps getting disconnected throughout the day.

For the past month, my internet keeps getting disconnected at random times thorughout the day.  When it disconnects, the modem lights (except the power) start blinking like it just did a restart. I...
jhoeffel1's avatar
jhoeffel1
New Contributor
7 years ago

I have been getting the same issues for the past few weeks.  I work from home and this is unacceptable. I've tried chatting with support about this but there apparently is no way to start chat even though the website says it is available.  Does any support person from Cox have an idea what may be causing this in my area?  On a possibly related note, there were outages for my area for 2 weekends in a row last month, and the problems started happening after that.

LisaH's avatar
LisaH
Moderator
7 years ago
Hi Jhoeffel1. We can assist you via Facebook, Twitter or via email. To get assistance with your internet issue, please email your complete address and name on the account along with the description of what you are experiencing and we will be glad to help you. Thanks, Lisa - Cox Support Forums Moderator
  • jhoeffel1's avatar
    jhoeffel1
    New Contributor
    7 years ago

    Hello Lisa, how am I supposed to contact Cox without using Twitter?  I don't see any e-mail address to send this info to, can you please tell me what that is.

    • GregP1's avatar
      GregP1
      Moderator
      7 years ago
      Hi Jhoeffel1,

      I apologize for the delayed response, you can email us at cox.help@cox.com .

      Greg P
      Cox Forums Moderator