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bananaapple's avatar
bananaapple
New Contributor
3 years ago

Internet keeps dropping after getting new modem

In the middle of June 2021 i switched to Technicolor CGM4141 because cox was talking about how my other modem was outdated. Ever since i activated it internet connection drops every single day. htt...
Bruce's avatar
Bruce
Honored Contributor III

Reinstall the old modem and router.

bananaapple's avatar
bananaapple
New Contributor
3 years ago

i sent it back didn't want to be charged $200

  • Bruce's avatar
    Bruce
    Honored Contributor III
    3 years ago

    I took "my other modem" literally.

    My older browser doesn't like imgur so I can't see your logs; however, widermouthopen suspects high power levels.  If you have high power, you may also have high noise.  You may have a defective splitter, amplifier, tap, coaxial or something at the neighborhood node.