Forum Discussion

Brucemike's avatar
Brucemike
New Contributor II
18 days ago

Internet just keeps going down

 is COX doing anything to fix it?  Everyday for the last month my internet goes down multiple times.  This could last anywhere from 5 minutes to hours.  I call and all they want to do is reboot my modem and say they have no outage, then an hour later they show it.  I had COX out to verify it’s not my modem or cables.  They need to fix this!

8 Replies

  • phxmagi's avatar
    phxmagi
    New Contributor

    Me 2 been trying to get this resolved for over a month. No support

  • Hi. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator

    • Brucemike's avatar
      Brucemike
      New Contributor II

      I’ve sent the email to cox help, but that does not seem to resolve the problem.  This will be the 2nd time.  Once current issue is resolved they just move on, then 4 hours later down again

    • jamesk924's avatar
      jamesk924
      New Contributor

      I understand they have to work on the Internet just send me a check for $300 for every day that I miss work because of the Internet being unreliable soon I’ll be able to pay for a real Internet service provider. They don’t even pick up the phone, they can’t be bothered with a phone call.

    • jamesk924's avatar
      jamesk924
      New Contributor

      Oh yeah, you’ll send somebody out to look at it and then threaten me with the possibility of charging my account for someone to come out and look at it. The Internet worked just fine till you shut it off this morning at 1 AM saying it would be on by 6 AM now you’re saying it won’t be on until 9 AM and I can’t even talk to anybody in your office. You can’t be bothered with a phone call. Great service, your days are numbered one of these days somebody will come in and take all of your customers and you’ll all be standing there wondering what happened to your business the big casinos Internet doesn’t go down as often as mine does you might lose Business that’s the only way to get your attention 

      • ChrisJ2's avatar
        ChrisJ2
        Moderator

        Hi, there. The purpose of Cox Forums is to allow customers to discuss technical topics related to residential Cox residential services with other customers. For questions, comments, and concerns regarding outages, billing, or other account-specific issues, we request that you reach out to us on Twitter at CoxHelp, visit us on Facebook at https://www.facebook.com/coxcommunications, or email us at Cox.Help@cox.com. We're glad to assist you there. 

  • CoxAzUser's avatar
    CoxAzUser
    New Contributor II

    I've had no residential 1G internet going on two days. I signed up for Cox text updates. At first Cox said they'd have it fixed within a couple of hours. After few of those the texts the last text said they will let me know when they have more information. 

    • ChrisJ2's avatar
      ChrisJ2
      Moderator

      Hi, there. I'm really sorry to hear about the ongoing internet issues and I would like to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. Thank you for your patience.