Forum Discussion
ChrisL
Former Moderator
@sjo102784
It may be necessary to have a technician come back out and troubleshoot further now that the node level issue has been resolved. Feel free to email us at cox.help@cox.com for further assistance with this.
-Chris
It may be necessary to have a technician come back out and troubleshoot further now that the node level issue has been resolved. Feel free to email us at cox.help@cox.com for further assistance with this.
-Chris
sjo102784
6 years agoContributor
Two days without a response so far.
- Becky6 years agoModeratorHi Sjo102784, the field team planned to retest the node after clearing the noise issues. We're still waiting for their report. We've requested that a field specialist contact you. -Becky, Cox Support Forums Moderator
- sjo1027846 years agoContributor
In a recorded conversation last week, I was told I'd receive a call from the field technicians by Wednesday at the latest. Today is Saturday. Still no contact.
Here is a screenshot of the massive packet loss I've been experiencing this evening:
Still no solution. I attempted installing a MOPC/point of entry filter which did not correct the issue. I also tried filtering through a UPS, which again - did not address the issue. Your infrastructure is bad, and needs to be fixed. Your customer service only functions proactively when an FCC complaint is open - when the FCC complaint expires, there is no proactive contact.
- ColleenD6 years agoModeratorSjo102784, Hi! I replied to you earlier on Twitter. As of yet we have not received the report from the field. I've reached back out for an update. -Colleen D. Cox Support Forums Moderator
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