Two days without a response so far.
In a recorded conversation last week, I was told I'd receive a call from the field technicians by Wednesday at the latest. Today is Saturday. Still no contact.
Here is a screenshot of the massive packet loss I've been experiencing this evening:
Still no solution. I attempted installing a MOPC/point of entry filter which did not correct the issue. I also tried filtering through a UPS, which again - did not address the issue. Your infrastructure is bad, and needs to be fixed. Your customer service only functions proactively when an FCC complaint is open - when the FCC complaint expires, there is no proactive contact.
