Hi sjo102784,
We can certainly get this reported. At this time I am not detecting packet loss. do you notice this issue happening at a specific time of day?
Greg P
Cox Forums Moderator
If you consult the images linked, that will give you a general idea as to when it occurs. I tend to see this between 6AM to 9AM and 6PM to 11PM on weekdays and at various times during the weekend.
The issue is sporadic and does not occur consistently. Some weeks it will occur a few days, and other weeks it will happen several days consecutively. Sunday, Monday, and Tuesday of this week were abysmal. Other people in my area are telling me they're experiencing the same symptoms.
In addition, my modem should demonstrate the hundreds of thousands of corrections necessary when dealing with the problems of infrastructure beyond my home. I've attached images of the status page in this post.
Karen,
Would you be able to post the update from your escalation team here? There are 40-50 users minimum on this forum who have been experiencing these issues. Its been pretty systemic and most of us are limited to only cox service.
If the Cox representatives do not update the post, I certainly will.
In dealing with the Executive Support Team (team that handles FCC complaints), I was told that the issues may be due to high population growth in the Phoenix/Maricopa area and an over saturation of nodes - which shouldn't be our problem as consumers.
Whether or not this is the case - I do not know. But if it population growth and over saturation turns out to be the culprit, it is completely out of our control to expand Cox's infrastructure.
Major packet loss again last night, between 6PM and 10PM. Attached is another screenshot depicting the packet loss during that time period, along with another screenshot of my modem indicating larger number of corrected packets when compared to the previous day, due to the high amount of packet loss between 6 and 10PM last night.
Packet loss:
Modem corrections:
