sjo102784
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Re: Severe packet loss (Upload) to amazon web services (Fortnite) - UPDATE 1/9
https://imgur.com/fpnPam6 Throwing my hat into this ring, bringing this over from another set of threads regarding packet loss. Here's an image of UDP packet loss. This has been going on for over 6 months in Phoenix, AZ and is almost entirely secluded to peak times of utilization. Timestamp on this data is Jan 21, 2019. Seeing debilitating packet loss across the board. Streaming video, AWS hosted games, work VPN connection, even loading web pages.13Views2likes2CommentsRe: Continued Extreme Packet Loss In Phoenix, Arizona
Last time I spoke to Thomas at your Executive Support Team, he informed me that the purpose of his call to me was to explain that - no matter how bad my internet service and packet loss gets (be it 5%, 15%, or 100% packet loss) - Cox will not be investigating the issue further. I will certainly call him to discuss this - I'm hoping your company will finally address this infrastructure problem after six months of steady communication and documentation of issues from my end. There is clearly something wrong with either a neighbor's lines leading to excess noise/etc and a massive degradation of my line quality, or a problem further down the line in terms of the hops my data is taking - both of which only Cox is capable of fixing.38Views0likes0CommentsRe: Continued Extreme Packet Loss In Phoenix, Arizona
Update, continued packet loss and disruption during peak times yesterday: Channel 15 individually has logged over 100,000 corrected/uncorrected packets in two days of uptime: Why is this not being addressed by your tech support team? Why are these problems with your infrastructure continuing to go unanswered in Phoenix, despite an in home tech and two tier 2 reps confirming seeing the same amount of packet loss when pinging my modem during an outage?24Views0likes0CommentsRe: Continued Extreme Packet Loss In Phoenix, Arizona
Update - coinciding with peak utilization time ending, my internet became usable again. Unfortunately, this was long after I was asleep. Cox - why is this level of abysmal service what your company considers "best effort service for a residential customer"? How is extreme levels of packet loss acceptable to your company?36Views1like0CommentsRe: What is a normal amount of packet loss I should expect with COX internet?
According to the latest release from the FCC, Cox's typical levels of packet loss are ~0.1%. This is a typical amount of packet loss for a cable provider: https://www.fcc.gov/reports-research/reports/measuring-broadband-america/measuring-fixed-broadband-report-2016 However, they seem to have either serious hardware or software issues with their infrastructure. In my area of Phoenix, during peak times I'm seeing anywhere from 8-30% packet loss - which renders my internet unusable. This has been occurring for over six months and still continues. I'm seeing the exact same issues as you. I also have the exact same modem, and I've cycled through three different new models to rule out issues with my hardware. Went through four routers as well, all brand new - same symptoms persisted through all hardware replacement. Cox replaced my entire RG6 line from my modem to the nearest neighborhood node. They refuse to do anything else and say that my experiencing 8-30% packet loss during peak times of utilization is what qualifies as "best effort service" to a residential account. This is all while hard wired. I would advise contacting the FCC and filing a complaint if this issue persists.25Views0likes0CommentsContinued Extreme Packet Loss In Phoenix, Arizona
This is a continuation of multiple threads related to extreme amounts of packet loss in Phoenix, Arizona. This has been ongoing for well over six months of formal complaints, and after about two weeks of adequate service, I'm back to very high levels of packet loss. Packet loss as demonstrated by Ping Plotter: My brand new DOCSIS 3.1 modem's logs over the course of 14 days of uptime, showing literally hundreds of thousands of corrected and uncorrected packets over a single channel, and hundreds of thousands of corrected and uncorrected packets across all other channels: This is completely unacceptable. Why has this problem persisted through over half a year of formal complaints? I've gone through multiple modems, routers, and a complete replacement of my coax line from my modem to the nearest neighborhood node. There is a serious infrastructure problem in my area that has yet to be addressed. This is an unbelievable situation, Cox. Why is this not fixed?4KViews0likes7CommentsRe: In Regards To Packet Loss In Phoenix Arizona - Cox Is Unwilling To Properly Address The Problem
Adding new information to this thread - my modem has been up for a little over four hours and I have hundreds of corrected and uncorrected packets across all channels: Here is what I'm seeing in terms of packet loss: New year, still the same issue. Why is this not being addressed, Cox?22Views1like1Comment