Here is an image of my internet from last night. 20+% packet loss. This is ridiculous and deserves to be addressed.
As you can see based on my previous post, the number of corrections made by my modem went up by 10,000 or more on several channels following the service outage last night:
I was unable to maintain a 1080p video stream from YouTube, let alone play games online. All devices suffering packet loss were hard wired to the router. Modem is brand new, DOCSIS 3.1 - Motorola MB8600 - approved for Cox's network according to your list of certified modems: https://www.cox.com/residential/support/cox-certified-cable-modems.html
My router is brand new and is demonstrating no issues according to my packet loss tracking utility. This is a problem with Cox's infrastructure beyond my home.
Hi sjo102784,
We can certainly get this reported. At this time I am not detecting packet loss. do you notice this issue happening at a specific time of day?
Greg P
Cox Forums Moderator
If you consult the images linked, that will give you a general idea as to when it occurs. I tend to see this between 6AM to 9AM and 6PM to 11PM on weekdays and at various times during the weekend.
The issue is sporadic and does not occur consistently. Some weeks it will occur a few days, and other weeks it will happen several days consecutively. Sunday, Monday, and Tuesday of this week were abysmal. Other people in my area are telling me they're experiencing the same symptoms.
In addition, my modem should demonstrate the hundreds of thousands of corrections necessary when dealing with the problems of infrastructure beyond my home. I've attached images of the status page in this post.
Karen,
Would you be able to post the update from your escalation team here? There are 40-50 users minimum on this forum who have been experiencing these issues. Its been pretty systemic and most of us are limited to only cox service.
