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Thanks for the reply, Bruce. Indeed all wired connections are dropping as well. I suspect my router as the modem lights look good and the modem replacement didn't appear to change anything. It has been a stable router so I was surprised that 4 years I have to replace it. I am using a new cat cable linking the router to the modem as I suspected that could have been the issue.
Unfortunately, as we are using the lower tier internet the 16x4 didn't change down/up speeds but if we upgrade, we're ready to go.
Also, any new tech gear connected since Christmas?
- xlnlif6 years agoNew Contributor
Cat5 (patch cable that came with the modem). I've yet to factory reset my router so I'll try that as unplugging it fixes it only temporarily.
Yeah, some new gear. A Nintendo Switch and a laptop but neither were active during the outages.
- JonathanJ6 years agoFormer Moderator@Xlnlif
We up have a moment please email your full address and the primary name of the account holder to cox.Help@cox.com, so we can take a closer look at your signal levels.
Cox Moderator
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