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Roush05's avatar
Roush05
New Contributor II
12 months ago

Internet in and out randomly during the day.

My internet has been on and off randomly in Arizona since Cox did overnight maintenance a couple days ago. It only happens during the day. Once the sun is down, it stops. My phone, and smart TV lose internet from the wifi, then reconnect a random amount of time later. My phone says "connected without internet" before it reconnects. My PS4 is wired, and it kicks me from the game lobby and party chat for a random amount of time. It's infuriating. It never did this before the overnight maintenance. Any idea what's causing this? Is it the heat during the day?

13 Replies

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  • DRVEGAS's avatar
    DRVEGAS
    Valued Contributor

    It might be this heat hard to tell.  117f in Vegas yesterday.

    • Roush05's avatar
      Roush05
      New Contributor II

      Cox must have fixed my problem overnight. Did yours get fixed?

  • TyM's avatar
    TyM
    New Contributor

    Same thing with me, I pay way too much for this to happen. Never been an issue before.

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor

    I wonder if it could have anything to do with high-split upgrades in your area. What model modem do you have? Did you notice the upstream light go blue? Check your signal levels for a upstream OFDMA channel.

    • Roush05's avatar
      Roush05
      New Contributor II

      Arris TM3402 all the lights are white.

      • Darkatt's avatar
        Darkatt
        Valued Contributor III

        If the lights remain solid on the 3402, it means it still has internet try swapping the ethernet cable from modem to router, with a new cat5e