Forum Discussion
WiderMouthOpen
2 years agoEsteemed Contributor
I wonder if it could have anything to do with high-split upgrades in your area. What model modem do you have? Did you notice the upstream light go blue? Check your signal levels for a upstream OFDMA channel.
- Roush052 years agoNew Contributor II
Arris TM3402 all the lights are white.
- Darkatt2 years agoHonored Contributor
If the lights remain solid on the 3402, it means it still has internet try swapping the ethernet cable from modem to router, with a new cat5e
- WiderMouthOpen2 years agoEsteemed Contributor
So you don't lose any lights on the modem when you lose service? What about phone service? Do you lose dial tone? If so, check your event logs at 192.168.100.1 for any T3/T4 errors or anything else that is critical.
- Roush052 years agoNew Contributor II
No, the lights don't change. We don't have a house phone.
Related Content
- 12 years ago