Internet goes down when cold
When the weather gets colder than 10 degrees or so my inter et speed progressively drops to pretty much nothing. I have had technicians out 3 different times and they said they were going to escalate the issue to engineering as it must be a problem up the line somewhere. That was last winter and I'm still having the same issue.
I have replaced my router and modem both in the last 6 months. The last time I called tech support all they said they could do was send a tech. I don't need another tech, I need Cox to fix my problem up the line where they said the issue was. None of my neighbors have this issue, very frustrating. And it's impossible to reach anyone at Cox other than customer support.