Internet goes down when cold

Glad to see Cox hasn’t addressed this post from years ago and I’m currently having this issue during Midwest winter storm January 2024.  No help from customer support and no one can give me a point of contact to talk to a real human being.  Looking forward to switching to another provider soon.  No internet for almost 72 hours now and my job depends on having it here at home.

Jsgt09 wrote:

problem up the line where they said the issue was. None of my neighbors have this issue

If your issue is caused by a "problem up the line", your neighbors with the same Cox service should have the same issue.  Where did the techs check your signal?  The issue could be caused by a fault at the tap, drop line, demarc and/or your cable past the demarc before it enters your house.  If it's one of the first three, Cox is responsible for repairs.  The last one would be on you.

Mine went out over 30 hours ago before the snow storm hit here.  Still out and they say it’s due to maintenance “network issues”. But it seems like only handful of us are affected.  I’ve had them over 20 years.  I hate them, this is getting ridiculous.  We have nothing to do.  Everything used internet and we have used all our cell data.  Kids snowed in and I’m hearing bitching.  This is absolutely ridiculous.  They owe explanation what is maintenance that takes over a day and a half and only affects a handful.  

Hello, Mshelly31, sorry to hear about the concerns regarding the service.  This appears as if you may need for someone to look into your account personally.  We can definitely be able to assist you with this.  If needed, please reach us on Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com anytime for assistance.