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sallyh's avatar
sallyh
New Contributor
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TV goes off after 4 hours

Hi, I just got upgraded from my old cable box to a Contour box today. So far my tv has gone off twice and I have had to power it back on. This is totally unacceptable. I need to have the TV stay on whether I am in the room or not. How do I set my TV to STAY on 24 hours a day whether a channel is changed or not or if I am inside the home or outside ? ?
  • SoonerAl's avatar
    SoonerAl

    Press the Contour button then arrow over to the Gear icon, press OK, select Device Settings, Power Preferences, Power Saver Starts After then select Off.

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  • SoonerAl's avatar
    SoonerAl
    Contributor II

    Press the Contour button then arrow over to the Gear icon, press OK, select Device Settings, Power Preferences, Power Saver Starts After then select Off.

  • StephanieS's avatar
    StephanieS
    Moderator
    sallyh

    If the instructions that SoonerAl gave you, please reach back out here. Thanks SoonerAl!

    StephanieS
    Cox Support Forums Moderator
  • StephanieS's avatar
    StephanieS
    Moderator
    SoonerAl

    Thanks again for your instructions!

    StephanieS
    Cox Support Forums Moderator
  • sallyh's avatar
    sallyh
    New Contributor

    Thank you both. I have a Contour 1 box and remote, so instructions provided did not work( The Contour Button is for Contour 2 ) 

    I contacted Cox Tech service and we walked thru the remote together to locate where I would change from Power Off Auto  to Power Off Manually. It was under Receivers . thanks again.