Forum Discussion

sevink's avatar
sevink
New Contributor
5 years ago

Internet goes down every day around same times

For the past month, I've been seeing my internet go down once a day between the times of 330-630. It always happens almost to the minute at :30 but the hours can change daily. The service and speed i...
KevinM2's avatar
KevinM2
Former Moderator
@Sevink, we apologize for the service issues taking place, and our records indicate you currently live in an area that is experiencing intermittent network issues. We have a maintenance team in the area working to upgrade the network infrastructure. When this work is completed, please don't hesitate to reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com, if the issues are still present. -Kevin M. Cox Support Forum Moderator
sevink's avatar
sevink
New Contributor
5 years ago

Ok so can you explain when these outages are going to end? Ive had internet problems for over a month now and its only getting worse. Now im dropping 3 to 4 times a day without warning and its just becoming insane the answer is "outages"  like come on 

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    5 years ago
    @Sevink

    You definitely deserve reliability, and I am truly sorry we've let you down As Kevin mentions prior we are working to update the network to provide a more improved experience. Currently, we don't have an ETR, services may be intermittent while technicians continue to work thanks for your patience.

    Jonathan J
    Cox Moderator