Forum Discussion

Hulti's avatar
Hulti
New Contributor
21 days ago

Service outage

This is a statement more than a discussion.  Lately it seems like our internet service is down more than it’s working. We are dependent on the service for work etc. Do we get a discount for all of the inconvenience caused by the loss of service?  Cox seems ready to charge for any changes or upgrades in service. 

  • ChrisJ2's avatar
    ChrisJ2
    Moderator
    21 days ago

    Hi, Hulti. I'm so sorry for the issues with your service.  We're glad to assess your account for credit. We don't expect you to pay for a service you cannot receive. Email uis at Cox.Help@cox.com with your name, address, Cox PIN and a copy of the forum message. We're happy to assist you.