Internet fails when temperature drops
Been fighting this for a week now. Tuesday 11/10/20 internet out all day. Worked with tech support 4-5 hours including replacing modem (at cox tech’s recommendation). No luck getting service back....
Forum Discussion
Check signals and logs when the issue is happening. Post the signal (status) page and log page so others can help you identify the problem.
I have a log of times this service comes on and goes off. As I stated, the outside temp is a clear indication of the problem. The signal level my modem sees varies from +5 to 9 dbm when service is up to dropping to negative 10 to-12 dbm when it’ down. I feel the repair tech has done what he could but this needs to be escalated to a manager. I am going into 8 days with service up only a few hours each day. I will write the Kansas Corporation Commission for a formal complaint. I can’ Seem to reach anyone on the 800 number.
Definitely sounds like something is coming partially disconnected or otherwise malfunctioning in the low temperatures. To go from +5 to -12 is not a normal variation. I suggest having another tech come out. Sometimes it takes more than one visit for them to figure it out. I've been averaging a service call about every 2 months to keep my connection stable. It's never my equipment and always something further up the line. It's just the reality we deal with when using cable internet.
Sadly, I agree. When it works it’s great, but occasional stumbles occur. This is my longest episode, becoming an epic pain.
