Internet fails when temperature drops
Been fighting this for a week now. Tuesday 11/10/20 internet out all day. Worked with tech support 4-5 hours including replacing modem (at cox tech’s recommendation). No luck getting service back. Next morning (Wednesday) service came back on in late morning around 10Am. Had a service dispatch requested, soonest available 5 days out and made the mistake of cancelling since service came back up. That was my mistake as that afternoon when the temperature drops below low 40’s service fails again. Again requested on-site assist (soonest 5 days out). Same pattern still repeating each day. Service goes out when temperature falls in evening and magically restores when temperature increases. 7 days now and many hours of intermittent service. Tech came out once and replaced some questionable cable, thought that would fix trouble, but last night same problem showed up. Wednesday, came up about 10AM. Now at day 8 and sure Wish we had an alternative provider.