Internet dropping intermittently throughout all times of the day and night. Drops began 9/7 @ ~2230. Signal loss is 2-5 min.
On 09/07/20 at approximately 2230 our connection began intermittently dropping offline for 2-5 minutes at a time before returning to normal.
For 2 years the service has been rock solid with no latency or drops. Our connection is Gigablast. Between dropouts, we see normal speed levels 700-900 down. Unfortunately, the drops outs are very often and make working from home impossible. We reported to online tech support followed all the standard reboots etc with no change. The next available technician appointment to visit the property was 7 days out (9/15).
I am posting to get input on the modem readings we have during these interrupts if someone can explain these and maybe help diagnosis a problem. The online tech support had no idea what they meant and could not explain it to us.
Any information is greatly appreciated. Thank you.
Modem:
Nighthawk X4S C7800
Attached are the screen captures of the modem readings. These were taking approximately 10min after a full modem power cycle.
The below screen captures are from a time when the connection was good, approximately 45 minutes after a modem reboot.