Forum Discussion

Sans's avatar
Sans
New Contributor
5 years ago

Internet dropping intermittently throughout all times of the day and night. Drops began 9/7 @ ~2230. Signal loss is 2-5 min.

On 09/07/20 at approximately 2230 our connection began intermittently dropping offline for 2-5 minutes at a time before returning to normal.  For 2 years the service has been rock solid with no la...
Sans's avatar
Sans
New Contributor
5 years ago

Hi Allan,

Thank you for your reply.

There are no amps or splitters from the wall to the modem or in the main distribution box. 

Out of the wall, there is a female to female adapter. Additionally in the main box there is another F2F adapter. These are the same ones that were installed 2 years ago when we had Gigablast installed.

ChrisL's avatar
ChrisL
Former Moderator
5 years ago
Thanks for sharing that, I'd also suggest trying to test the modem at a different cable outlet to see if there is any change. Should that not help it may be necessary for a technician to come out and troubleshoot further. If you would like help getting that setup feel free to email us at cox.help@cox.com.

-Chris
  • Sans's avatar
    Sans
    New Contributor
    5 years ago

    Hello Chris,

    Thank you for your suggestion.
    Currently, we only have 1 cable output. It was wired this way to limit the possibility of having other lines to cause interference.

    We scheduled an appointment for a technician last Tuesday. Unfortunately, the wait was about a week. That is why I posted in here, I wanted to try and understand the modem readings and have more information for when the technician finally arrived.

    We still have our appointment pending, so if there is any further information it is greatly appreciated.

    • Allan's avatar
      Allan
      Moderator
      5 years ago
      @Sans, The modem is reporting good signal levels, however, it is still showing time out errors. Since we have no other cable line to try, I recommend waiting for the tech so that the tech can assist you in resolving this issue. -Allan, Cox Support Forums Moderator.