Forum Discussion

brian1775's avatar
brian1775
New Contributor II
3 years ago

Internet Connectivity Issues (High Uncorrectables One Channel)

Hello! I have been having regular (though somewhat intermittent) Internet issues for the last 2 months. I had a Cox Technician come out mid-December and he diagnosed the issue as being a problem ou...
StephanieS's avatar
StephanieS
Moderator
3 years ago
brian1775

I'd be more than happy to take a look and make sure that this problem was escalated. Please send an email to cox.help@cox.com and include your full name and address. Please also refer to this forums post. Thanks!

Stephanie
Cox Forum Support Moderator
brian1775's avatar
brian1775
New Contributor II
3 years ago

Thank you! Email Sent!

  • brian1775's avatar
    brian1775
    New Contributor II
    3 years ago

    Appointment scheduled Monday. Stephanie was able to capture packet loss and T3 modem drops remotely. Hopefully technician will resolve it this time.

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor II
      3 years ago

      Keep us updated! I would like to know the kind of troubleshooting a tech. does in this kind of situation. Don't be afraid to ask the tech. questions.

      • brian1775's avatar
        brian1775
        New Contributor II
        3 years ago

        Will do. The last couple of times they came out, they usually use their handheld (frequency analyzer?) at the coax coming into the modem then outside the house and maybe at the small pole out back?