Forum Discussion

ITman's avatar
ITman
New Contributor
3 years ago

Internet Connection

I noticed when I check my Internet modem(Panoramic WiFi) it says "Looks like your equipment is disconnected", but I am connected to the internet. What does this mean?

3 Replies

  • @ITman, Are you trying to access your modem through the panoramic wifi app? If so, please power cycle the device that you are attempting to use and try again. Also, please make sure that your device is updated and that you are using the newest version of the app. -Allan, Cox Support Forums Moderator.

    • ITman's avatar
      ITman
      New Contributor

      COX app, tap on Smart Help, tap on internet modem. Internet is fine but I was just curious why I got the above response when my internet connection is ok.

      • LisaH's avatar
        LisaH
        Moderator
        ITman, it is possible that the app may not have updated at the time that you were looking at it. If you follow Allan's instructions and are still seeing this message, please contact us via email using cox.help@cox.com and include your complete address, name on the account and a copy of this link and we will be happy to look into this issue. Thanks, Lisa, Cox Support Forums Moderator