@ITman, Are you trying to access your modem through the panoramic wifi app? If so, please power cycle the device that you are attempting to use and try again. Also, please make sure that your device is updated and that you are using the newest version of the app. -Allan, Cox Support Forums Moderator.
ITman, it is possible that the app may not have updated at the time that you were looking at it. If you follow Allan's instructions and are still seeing this message, please contact us via email using email@example.com and include your complete address, name on the account and a copy of this link and we will be happy to look into this issue. Thanks, Lisa, Cox Support Forums Moderator