Forum Discussion

Amy_Weimer's avatar
Amy_Weimer
New Contributor
7 years ago

Internet Connection to Smart TV does not hold

I can connect to WiFi, but when I go back to access Pandora or YouTube, it gives me an error message that it cannot connect to modem - iPhone & iPad in room are connected & work just fine. Any suggestions?

  • Bruce's avatar
    Bruce
    Honored Contributor III
    7 years ago

    Could be a software glitch in your Samsung.  I remember reading about dropped WiFi connections on another forum last year.  Perhaps you could check for available updates.

  • COX_TECH's avatar
    COX_TECH
    New Contributor
    7 years ago

    TURN OFF THE TV BY UNLPUG THE POWER CORD NEXT GO TO THE MODEM/ROUTER AND UNPLUG IT AS WELL THEN BACK ALLOW THE MODEM/ROUTER TO FULLY COME ON WHERE YOUR IPAD HAS WIFI ONCE THAT DOES PLUG TV BACK IN POWER AND  IT WILL WORK FOR YOU