Forum Discussion

Littletrooper7's avatar
Littletrooper7
New Contributor
6 years ago

Internet connection issues

Why does my internet connection intermittently shut off, both wireless and hardwired. All devices and several times throughout day. Disconnection lasts for 5 seconds to 5 minutes. I have had tech guys come to house and find nothing wrong with wiring, and usually change one adapter and thinks it will change. One tech guy said I was only house that came off their box on the street and probably reason I am not a priority. They sent a truck out one time to look at box on street and it came and left never making contact with me and no changes since it came. Any advice?

  • Soulprison's avatar
    Soulprison
    New Contributor III
    6 years ago

    How old is your modem and router? What plan do you have with Cox?

    • Littletrooper7's avatar
      Littletrooper7
      New Contributor
      6 years ago

      It's a year and a half old, got it from cox.  I have the gigablast plan with panoramic DTC4141 modem

      • Soulprison's avatar
        Soulprison
        New Contributor III
        6 years ago

        Are you renting it from Cox? If so, you might want to swap it.  Those modems have been known to have faulty chipsets.