Internet connection issues
Why does my internet connection intermittently shut off, both wireless and hardwired. All devices and several times throughout day. Disconnection lasts for 5 seconds to 5 minutes. I have had tech guy...
Forum Discussion
How old is your modem and router? What plan do you have with Cox?
It's a year and a half old, got it from cox. I have the gigablast plan with panoramic DTC4141 modem
Are you renting it from Cox? If so, you might want to swap it. Those modems have been known to have faulty chipsets.
The Puma 6 defect? I don't believe Techno was affected.
- @Littletrooper7, do you have a splitter or an amplifier in the home? Can you please make sure all cables are tightly secured and free of damage? I am seeing a high number of resets and power adjustments, as well as other signal issues. -Kevin M. Cox Support Forum Moderator
I have a splitter at main line that comes to home. From there I have a line that goes directly to modem. I relocated modem to central part of home and closer to main line, which made no difference. I have checked all the lines myself as well as cox tech guys checking all the lines and advising that they saw no issues with cable lines. One even ran new cable lines to modem and main television. Have tried many things to remedy problem, resetting modem, complete reinstall. Upsetting having tech guys come out and see no issues, would love to show what happens but can never predict when it happens, it's very frustrating.
I called cox support and was told they saw the high number of resets that the modem was doing on it's own. They did a complete reset of modem and walked me through some changes to make on my end. Was told for next 24 hrs I might see the same issue but should not be as bad and should end after 24 hrs. Since call it has still disconnected a couple of times, but not as often as before. Does this sound right to you? Thank you for your feedback.
- I would doubt anything will change if all that was performed was a reset of the modem. This looks to be more of a signal issue more than likely. Several of the downstream channels are on the low side currently and also seeing a history of timeout errors. We will likely need a technician back out to the home to investigate further. If you would like, we can setup an appointment by email at cox.help@cox.com, include a link to this thread and your home address.
Brian
Cox Support Forum Moderator
